Refund policy
Return & Refund Policy
At TheCaseEdits, every case is custom-made with your personal photos, logos, or designs. Because each order is uniquely printed for you, we are unable to accept returns or exchanges simply due to a change of mind.
Damages and issues Please inspect your order as soon as it arrives. If your case arrives damaged, defective, or if you've received the wrong item, contact us within 7 days of delivery at customercarecaseedits@gmail.com along with your order number and photos of the issue. We'll review it and make it right — either with a replacement or a refund.
Non-returnable items As all our products are personalized (custom photo prints, logos, or designs), we do not accept returns or exchanges for:
- Change of mind
- Incorrect photo/design uploaded by the customer
- Sale items or promotional offers
How to request a replacement
- Email us at customercarecaseedits@gmail.com within 7 days of delivery
- Share your order number, a description of the issue, and clear photos/video of the damaged or incorrect item
- Once verified, we'll arrange a free replacement or process a refund, whichever is applicable
Refunds If a refund is approved, it will be credited to your original payment method within 7–10 business days. Please note that it may take a few additional days for your bank to reflect the amount.
Franchise / Vending Machine Orders Cases printed at our self-service vending kiosks are generated instantly based on the customer's own selection and cannot be returned or refunded once printed, except in the case of a machine malfunction or printing defect — in which case, please contact us immediately at customercarecaseedits@gmail.com or WhatsApp 9946790435.
Contact us For any questions about your order, reach out anytime at customercarecaseedits@gmail.com or WhatsApp 9946790435.